FreshserviceforITAssetManagement(ITAM)
Comprehensive IT Asset Management (ITAM) platform for discovering, tracking, and optimizing hardware and software assets.
Product
Freshservice for IT Asset Management (ITAM)
Product Details
Freshservice ITAM Growth
Foundational asset tracking package for small to mid-sized IT asset fleets.
- Discovery Agent and Network Probe for automated hardware inventory
- Asset lifecycle tracking from procurement to disposal
- Contract management with renewal notifications
- Asset association with incident and service request tickets
Freshservice ITAM Pro
Advanced asset management with Software Asset Management (SAM) and CMDB dependency mapping.
- Software Asset Management (SAM) with license compliance tracking
- SaaS management tracking active user logins and subscription waste
- Visual CMDB relationship mapping for critical business services
- Automated inventory reconciliation and purchase order tracking
Freshservice ITAM Enterprise
Enterprise ITAM solution with custom asset lifecycles, advanced security audits, and sandbox testing.
- Custom asset lifecycle states and automated hardware depreciation models
- Enterprise discovery scaling across global hybrid multi-cloud infrastructure
- Enterprise Sandbox environment for testing CMDB schema updates
- Dedicated asset management specialist and 99.9% availability SLA
Quick Comparison
| Feature Category | ITAM Feature | Growth | Pro | Enterprise |
|---|---|---|---|---|
| Automated Hardware Discovery Agent | ||||
| Contract & Warranty Tracking | ||||
| Software License Compliance (SAM) | — | |||
| SaaS Subscription Usage Tracking | — | |||
| Visual CMDB Dependency Mapping | — | |||
| Custom Hardware Depreciation Models | — | — |
KeyCapabilities
BestFitFor
IT asset managers tracking computer assignments, warranty dates, and procurement serial numbers
Finance and procurement teams reclaiming unused SaaS subscriptions and optimizing software renewals
Change managers analyzing upstream and downstream asset impact before server maintenance
MoreThanJustaReseller
Procure Freshworks software with clean billing, license guidance, and implementation support.
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