FreshserviceforITTeams
Intelligent, ITIL-aligned IT Service Management (ITSM) platform with AI-powered ticketing, asset tracking, and automated service catalogs.
Product
Freshservice for IT Teams
Product Details
Freshservice IT Starter
Entry ITSM package for growing IT teams needing structured incident ticketing and a knowledge base.
- Incident management with email, portal, and mobile ticketing
- Self-service portal and centralized knowledge base
- Standard SLA management and basic business hours escalation
- Marketplace integration with 100+ popular SaaS apps
Freshservice IT Growth
Comprehensive service desk with automated service catalogs and basic IT asset discovery.
- Automated Service Catalog for hardware and software requests
- Discovery Agent tracking up to 100 managed IT assets
- Visual Workflow Automator for ticket routing and multi-tier approvals
- Satisfaction surveys (CSAT) and customized team dashboards
Freshservice IT Pro
Advanced ITIL platform with Problem, Change, and Release management plus Project Management.
- Full ITIL suite: Problem, Change, and Release Management
- CMDB with visual relationship and dependency mapping
- Integrated Project Management for IT infrastructure rollouts
- Multi-department service catalogs with separate agent workspaces
Freshservice IT Enterprise
Enterprise tier featuring Freddy AI Virtual Agent, workload management, audit logs, and sandbox testing.
- Freddy AI Virtual Agent with autonomous issue resolution
- Audit Logs, IP whitelisting, and Enterprise Sandbox environment
- Workload and shift management for global follow-the-sun support
- Dedicated customer success manager and 99.9% availability SLA
Quick Comparison
| Feature Category | ITSM Capability | Starter | Growth | Pro | Enterprise |
|---|---|---|---|---|---|
| Incident & Knowledge Management | |||||
| Automated Service Catalog | — | ||||
| Visual Workflow Automator | — | ||||
| Full ITIL (Problem/Change/Release) | — | — | |||
| CMDB & Dependency Mapping | — | — | |||
| Freddy AI Virtual Agent | — | — | — | ||
| Enterprise Sandbox & Audit Logs | — | — | — |
KeyCapabilities
BestFitFor
Internal IT support teams resolving user tickets, password resets, and hardware requests fast
IT operations managing complex change review boards (CAB) with automated risk assessments
Enterprise organizations modernizing legacy on-premises service desks with modern cloud ITSM
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