FreshserviceforMSPs
Purpose-built multi-tenant service desk for Managed Service Providers (MSPs) managing multiple client IT environments.
Product
Freshservice for MSPs
VendorFreshworks
Product Details
Freshservice for MSPs Core
Complete multi-tenant service desk and client management platform for Managed Service Providers.
- Multi-account client architecture with strict data isolation
- Custom branded client self-service portals
- Billable time tracking and timesheet management
- Client-isolated asset tracking and contract management
- Automated monthly executive SLA and incident reporting
Quick Comparison
| Feature Category | MSP Feature | Freshservice for MSPs Core |
|---|---|---|
| Multi-Tenant Client Architecture | ||
| Custom Branded Client Portals | ||
| Billable Time & Timesheet Logging | ||
| Client-Isolated Asset Tracking | ||
| Client-Specific SLA Escalation Policies |
KeyCapabilities
Unified multi-account command center managing isolated client service desks
Branded client-specific self-service portals with distinct logos and URL domains
Automated billable time tracking and technician timesheet logging on client tickets
Client-segregated IT asset management and network discovery probes
Client-specific SLA policies, escalation matrices, and automated monthly performance reports
BestFitFor
Managed Service Providers delivering tiered IT support, remote management, and SLAs to corporate clients
IT outsourcing firms managing distinct client hardware assets and tracking billable hours for invoicing
MoreThanJustaReseller
Procure Freshworks software with clean billing, license guidance, and implementation support.
INR billing with GST-compliant invoices
Dedicated account manager for all queries
Expert implementation and onboarding support
Licence optimisation and renewal reminders
Multi-vendor single-window procurement
Competitive pricing through authorised channels
GetaQuoteToday
Our licensing experts will prepare a tailored proposal with competitive pricing within 24 hours.