GoToConnectUnifiedCommunications
All-in-one cloud phone system, video conferencing, and omnichannel customer contact center platform.
Product
GoTo Connect Unified Communications
Product Details
GoTo Connect Phone System
Core cloud telephony package with enterprise PBX routing and integrated video meetings.
- Cloud PBX with visual drag-and-drop dial plan editor
- Unlimited domestic calling and custom auto-attendants
- HD video meetings for up to 250 participants
- Business SMS and mobile/desktop softphone apps
GoTo Connect Customer Experience
Enhanced communication tier unifying multi-channel customer interactions and CRM integrations.
- Multi-channel inbox unifying Web Chat, SMS, and social inquiries
- CRM integrations with Salesforce, Zoho, and Microsoft Teams
- Automated customer review requests and sentiment tracking
- Call recording and detailed queue analytics
GoTo Connect CX Complete
Full omnichannel contact center platform for high-volume customer service operations.
- Advanced omnichannel contact center with skills-based routing
- Supervisor tools: live call listening, whisper coaching, and call barging
- Real-time supervisor wallboards and agent performance telemetry
- Custom CRM API webhooks and priority routing SLAs
Quick Comparison
| Feature Category | Communications Feature | Phone System | Customer Experience | CX Complete Contact Center |
|---|---|---|---|---|
| Cloud PBX & Visual Dial Plan | ||||
| HD Video Meetings (250 attendees) | ||||
| Business SMS & Mobile Apps | ||||
| Multi-Channel Shared Inbox (Chat/SMS) | — | |||
| CRM Integration (Salesforce/Zoho) | — | |||
| Supervisor Call Barge & Whisper | — | — | ||
| Live Real-Time Wallboards | — | — |
KeyCapabilities
BestFitFor
Distributed enterprises modernizing phone lines with global cloud PBX routing
Customer service teams managing multi-channel inquiries across voice, SMS, and web chat
Sales teams utilizing automated call recording, CRM screen pops, and click-to-call dialing
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