GoToResolveITManagement
All-in-one IT management and support software built with Zero Trust access control, automated patch management, and conversational ticketing.
Product
GoTo Resolve IT Management
Product Details
GoTo Resolve Starter
Entry-level remote access and conversational ticketing package for small IT teams.
- Attended remote support and screen sharing for up to 3 active sessions
- Unattended remote access for up to 25 managed devices
- Conversational ticketing for Microsoft Teams and Slack
- Basic device inventory and hardware telemetry
GoTo Resolve Growth
Comprehensive RMM package adding automated patch management and proactive device alerts.
- Automated OS and third-party patch management for Windows
- Proactive device health alerts (CPU, RAM, Disk Space, Offline)
- Unattended remote access for up to 100+ managed devices
- Background device management (Terminal, Task Manager, Registry)
GoTo Resolve Advanced
Enterprise tier with Zero Trust script execution, advanced endpoint protection, and executive telemetry.
- Zero Trust multi-step verification for remote PowerShell/Bash script execution
- Antivirus and endpoint security management integration
- Customizable high-capacity managed device tiers (1,000+ endpoints)
- Enterprise reporting, audit logs, and priority 24/7 technical support
Quick Comparison
| Feature Category | RMM Capability | Starter | Growth | Advanced |
|---|---|---|---|---|
| Attended Remote Support | ||||
| Unattended Device Access | 25 Devices | 100 Devices | Custom Enterprise Pool | |
| Conversational Ticketing (Teams/Slack) | ||||
| Automated Patch Management | — | |||
| Background Diagnostics (CLI/Task Mgr) | — | |||
| Zero Trust Biometric Script Execution | — | — | ||
| Executive Audit Logs & Priority SLA | — | — |
KeyCapabilities
BestFitFor
IT teams supporting remote employees with instant screen sharing and background diagnostics
System administrators automating Windows and third-party software patch rollouts across branches
Small to mid-sized IT departments consolidating separate ticketing, RMM, and remote tools into one suite
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