LogMeInRescue&ProRemoteAccess
Enterprise-grade remote support and secure remote PC access suite comprising LogMeIn Rescue, LogMeIn Pro, Central, and GoToMyPC.
Product
LogMeIn Rescue & Pro Remote Access
Product Details
LogMeIn Rescue Remote Support
Premier remote support console for internal IT helpdesks and external customer call centers.
- Attended support for Windows, Mac, iOS, and Android without pre-install
- Technician Collaboration and session transfer capabilities
- Detailed session recording and post-session customer surveys
- Customizable web calling and in-session chat
LogMeIn Rescue Enterprise
Scale edition for high-volume enterprise call centers with Single Sign-On and CRM integrations.
- Enterprise Single Sign-On (SSO / SAML 2.0) and Active Directory sync
- Native CRM integrations with Salesforce, ServiceNow, and Zendesk
- Rescue Live Lens smartphone video sharing with AR drawing
- Granular technician group permissions and executive reporting
LogMeIn Pro
High-performance remote computer access for individual power users and small businesses.
- Direct remote desktop access to Windows and Mac workstations
- Multi-monitor display spanning and HD audio streaming
- Remote printing and high-speed drag-and-drop file transfer
- Includes 1TB cloud file storage and LastPass password manager
LogMeIn Central Base
Centralized remote computer management console for monitoring and securing IT endpoints.
- Centralized web dashboard managing hundreds of remote computers
- Automated background software installation and batch script deployment
- Proactive computer health monitoring and automated alerts
- User management with two-factor authentication enforcement
GoToMyPC
Instant, reliable remote desktop access engineered specifically for corporate remote workers.
- Instant 1-click remote access to office desktop from any browser or iPad
- Full resolution multi-monitor support and remote sound
- Remote printing directly to local printers
- Bank-level 128-bit AES encryption and keyboard blanking
Quick Comparison
| Feature Category | Support & Access Feature | Rescue Support | Rescue Enterprise | LogMeIn Pro | Central Base | GoToMyPC |
|---|---|---|---|---|---|---|
| Primary Focus | Helpdesk Support | Enterprise Call Center | Workstation Access | Fleet Management | Remote Worker Access | |
| Zero-Install PIN Connection | — | — | — | |||
| Live Smartphone Camera AR | Add-on | — | — | — | ||
| CRM Integration (Salesforce/ServiceNow) | — | — | — | — | ||
| Multi-Monitor Remote Desktop | ||||||
| Automated Batch Scripting | — | — | — | |||
| Single Sign-On (SSO) | — | — | Enterprise |
KeyCapabilities
BestFitFor
Customer support centers providing live remote troubleshooting to external consumers and clients
Field service technicians diagnosing industrial hardware issues using live smartphone camera feeds
Corporate power users accessing heavy CAD and finance workstations remotely from home
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