ManageEngineServiceDeskPlus
ManageEngine ServiceDesk Plus ITSM platform with incident, problem, change, and asset management for IT teams.
Product
ManageEngine ServiceDesk Plus
VendorManageEngine
Product Details
ServiceDesk Plus Standard Edition
Core IT help desk ticketing, self-service portal, and knowledge base for support teams.
- Incident management and multi-channel ticket logging (email, portal, phone)
- End-user self-service portal with service catalog requests
- Searchable knowledge base for automated deflection of common issues
- SLA management with escalation rules and business hours configuration
ServiceDesk Plus Professional Edition
Integrated IT help desk and comprehensive IT asset management (ITAM).
- All Standard help desk ticketing and knowledge base capabilities
- Hardware and software asset management with auto-discovery scanning
- Software license compliance tracking and audit readiness
- Purchase order workflow and vendor contract lifecycle management
ServiceDesk Plus Enterprise Edition
Complete ITIL-aligned IT service management with CMDB, change, and release workflows.
- Full ITIL suite: Incident, Problem, Change, and Release Management
- Configuration Management Database (CMDB) with visual relationship mapping
- Integrated IT project management with milestone tracking
- Custom visual workflow builder and enterprise business intelligence reports
KeyCapabilities
ITIL-certified incident, problem, change, and release management
CMDB with dependency mapping
Native ITAM with auto-discovery integration
Zia AI: auto-categorisation and resolution suggestions
BestFitFor
IT service desk replacement for legacy ticketing tools
ITIL implementation for regulated industries
Integrated ITSM and ITAM on a single platform
MoreThanJustaReseller
Procure ManageEngine software with clean billing, license guidance, and implementation support.
INR billing with GST-compliant invoices
Dedicated account manager for all queries
Expert implementation and onboarding support
Licence optimisation and renewal reminders
Multi-vendor single-window procurement
Competitive pricing through authorised channels
GetaQuoteToday
Our licensing experts will prepare a tailored proposal with competitive pricing within 24 hours.