ZoomContactCenter
Zoom Contact Center cloud-native CCaaS with omnichannel routing, AI-powered agent assistance, and Zoom Virtual Agent.
Product
Zoom Contact Center
VendorZoom
Product Details
Zoom Contact Center Essentials
- Voice and video channels
- Basic IVR and routing
- Supervisor dashboards
- Basic reporting
Zoom Contact Center Premium
- All Essentials features
- Omnichannel (chat, SMS, email)
- AI agent assistance
- CRM integrations
Zoom Contact Center Enterprise
- All Premium features
- Workforce management
- Quality management
- Advanced analytics
Zoom Virtual Agent
- AI self-service bot
- Natural language understanding
- Seamless agent hand-off
- Knowledge base integration
KeyCapabilities
Omnichannel: voice, video, chat, SMS, and email in one platform
AI Companion for agents: real-time suggestions and call summaries
Zoom Virtual Agent: conversational AI self-service bot
Workforce engagement: scheduling, QM, and analytics
BestFitFor
Cloud contact centre replacement for legacy on-premises systems
AI-augmented customer service to reduce handle time
Self-service deflection with Zoom Virtual Agent
MoreThanJustaReseller
Procure Zoom software with clean billing, license guidance, and implementation support.
INR billing with GST-compliant invoices
Dedicated account manager for all queries
Expert implementation and onboarding support
Licence optimisation and renewal reminders
Multi-vendor single-window procurement
Competitive pricing through authorised channels
GetaQuoteToday
Our licensing experts will prepare a tailored proposal with competitive pricing within 24 hours.